Subprocessors List

Subprocessors List

Legal
May 12, 2026•3 min read

This Subprocessors List explains the third-party service providers that Apturio Inc. may use to process Customer Data when providing its CRM, automation, messaging, booking, AI, support, hosting, payment, and related services.

This list forms part of Apturio’s Privacy Policy, Data Processing Addendum, and applicable customer agreements.

1. What Is a Subprocessor?

A subprocessor is a third-party service provider engaged by Apturio to process Customer Data on Apturio’s behalf, or on behalf of Apturio’s customers, in connection with the delivery, support, security, hosting, communication, automation, analytics, payment, or AI-related functionality of Apturio services.

Apturio only engages subprocessors where necessary to provide, secure, maintain, improve, or support its services.

2. Subprocessor Use

Apturio may use subprocessors to perform functions such as:

  • CRM hosting and platform operations

  • Customer communication and messaging

  • Email delivery

  • SMS, voice, and WhatsApp delivery

  • Booking and calendar integrations

  • Payment processing

  • AI assistant and automation services

  • Cloud infrastructure and hosting

  • Security, monitoring, logging, and fraud prevention

  • Customer support and ticketing

  • Document generation and workflow automation

Each subprocessor is authorized to process Customer Data only as necessary to provide the applicable service.

3. Current Subprocessors

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4. Customer-Enabled Integrations

Some subprocessors are only used when a customer enables, connects, or authorizes a specific integration.

For example, if a customer connects Facebook, Instagram, Google Calendar, Stripe, WhatsApp, or another third-party application, Customer Data may be transmitted to that provider as necessary to perform the requested integration.

Apturio is not responsible for third-party services that customers independently connect, configure, or authorize outside of Apturio-managed settings. Customers should review the privacy, security, and data processing terms of any third-party service they choose to connect.

5. AI and Automation Subprocessors

Where Apturio provides AI assistant, AI receptionist, AI chatbot, AI voice agent, summarization, conversation routing, lead qualification, or workflow automation functionality, Customer Data may be processed by AI or automation providers.

Depending on the configuration, this may include:

  • Contact information

  • Conversation messages

  • Call transcripts

  • Booking details

  • Lead qualification answers

  • Business rules and prompts

  • Workflow instructions

  • Internal notes or summaries

Apturio configures AI features to support business operations and customer service workflows. Customers are responsible for ensuring that any data submitted to AI-enabled workflows is appropriate for the intended use case and complies with applicable privacy laws.

6. International Data Transfers

Apturio and its subprocessors may process Customer Data in Canada, the United States, the European Economic Area, or other jurisdictions where the relevant service providers operate.

Where required by applicable law, Apturio relies on appropriate safeguards for cross-border transfers, which may include contractual commitments, data processing agreements, standard contractual clauses, vendor security reviews, or other lawful transfer mechanisms.

Customers operating in regulated industries or jurisdictions with specific data residency requirements should notify Apturio before enabling services that may involve international data transfers.

7. Security and Confidentiality

Apturio requires subprocessors to process Customer Data only for authorized purposes and to maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the processing.

These safeguards may include, where applicable:

  • Access controls

  • Encryption in transit

  • Authentication controls

  • Logging and monitoring

  • Confidentiality obligations

  • Vendor review and contractual restrictions

  • Incident response processes

  • Data minimization practices

8. Updates to This List

Apturio may update this Subprocessors List from time to time to reflect changes in vendors, infrastructure, integrations, product features, or legal requirements.

Where required by applicable agreement or law, Apturio will provide notice of material changes to subprocessors before authorizing new subprocessors to process Customer Data.

Continued use of Apturio services after an update to this list means the customer accepts the updated Subprocessors List, unless otherwise stated in a written agreement.

9. Objections to New Subprocessors

Customers may object to the use of a new subprocessor where they have a reasonable data protection concern.

Objections must be submitted in writing and should include the specific reason for the objection. Apturio will review the objection in good faith and may, where commercially reasonable, offer an alternative configuration, mitigation measure, or explanation of the safeguards in place.

10. Contact

Questions about Apturio’s subprocessors, data transfers, or vendor processing practices may be sent to:

Apturio Inc.
Email: [email protected]
Website: https://www.apturio.com

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